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Manager MDR

Location: Cape Town, Amsterdam

Work hours: 40

Starting date: ASAP


Manager MDR

The Manager MDR is responsible for the delivery of Nedscaper’s Cloud MDR service offering. This includes the following processes, responsibilities and tasks:

  • Day-to-day functional management of the MDR team and members
  • Project management for connecting customers to the Cloud MDR
  • Preparing and monitoring the Cloud MDR SLA for customers
  • Sending out monthly Security Incident & Change Reports (SICRs)
  • Recurrent meetings with the customers
  • General relationship management with the Cloud MDR customers
  • Assessing and managing customer requests (RFCs) for the Cloud MDR service
  • Monitoring Incident Report, Incident Respond and Security Breach processes
  • Acts as an escalation point for the Cloud MDR service
  • Implementing operational improvements for the Cloud MDR
  • Monitoring the quality of the overall Cloud MDR service (process-based, human and tooling)


  • Continuous build-up and maintenance of the quality of the Cloud MDR services (staffing, processes and tooling)
  • Structure of the Cloud MDR team in combination with the growth of Nedscaper
    Preservation and further development of knowledge
  • Keep customer churn as low as possible
  • Budgeting and capacity

Knowledge, development & skillsThe educational level of a Manager MDR needs to contain the following:

  • Bachelor’s degree or equivalent ability
  • Global knowledge of applied ICT Technology
  • Knowledge of current development in the IT security field
  • Be a conversation partner for existing and new customers
  • A minimum of 5 years of experience in a project management function in a complex organization, with an emphasis on Agile/Scrum
  • Knowledge/experience in account management and service/delivery management
  • AZ-900 – Microsoft Azure Fundamentals
  • MS-900 – Microsoft 365 Fundamentals
  • SC-900 – Microsoft Security, Compliance, and Identity Fundamentals


  • Analytical
  • Decisive
  • Concerned
  • Commercial insight
  • Flexible
  • Integer
  • Organization sensitive
  • Service-oriented
  • Ability to work process and project-based
  • Fluent in written and spoken English

More about us

Our Story

Securing your cloud journey from Amsterdam to Cape Town. Nedscaper is the platform delivering managed security services based on Azure Sentinel. Our unique culture differentiates and accelerates threat analysis to instantly detect and respond to anomalies.

Amsterdam, Netherlands
Cape Town, South Africa